Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping usually takes 7-14 days depending on location.
How can I return or exchange an item?▼
We offer a 30-day return policy for all unworn items. Simply visit our online portal to generate a prepaid shipping label and start your refund process.
Which payment methods do you accept?▼
The Cones Factory accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner, Klarna, for flexible shopping.
How do you ensure the quality of your products?▼
Each garment undergoes a rigorous multi-point inspection process. We source premium, sustainable fabrics to ensure every piece meets our high standards for durability, comfort, and luxury style.
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What Our Customers Say
“The tailoring on my blazer is impeccable. It fits perfectly and the fabric feels incredibly premium.”
“Fast shipping and the boots look even better in person. Definitely my new go-to for seasonal essentials.”
“I love the sustainable packaging and the dress is stunning. I get compliments every time I wear it.”
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